Guest Services Coordinator

1 week ago


Santa Cruz, California, United States Santa Cruz Seaside Full time

JOB SUMMARY:
We are seeking a dedicated individual for the 3pm - 11pm shift.

This role involves overseeing the Main Lobby, Reception Area, Breakfast Lounge, and ensuring the overall safety of the premises. The position requires direct interaction with guests for check-in, check-out, inquiries, note-taking, reservation setup, and addressing guest feedback. Responsibilities also include maintaining cleanliness in the front office, kitchen, lounge, and restrooms.

UNIQUE JOB REQUIREMENTS:

Applicants should possess basic mathematical, computer, and clerical skills, with the ability to manage multiple tasks simultaneously in a friendly, positive, and professional manner. Weekend and holiday availability is required, along with adherence to company grooming standards.



PRIMARY JOB TASKS:

  • Welcome guests to the establishment.
  • Perform cash drawer counts at the start and end of each shift.
  • Register guests and allocate suitable room(s).
  • Process payments for accommodations and additional charges via cash and card transactions.
  • Input guest and payment details into a computerized database.
  • Handle multiline phone calls and take precise notes.
  • Assist with reservations over the phone as needed.
  • Support guests with online booking as required.
  • Communicate with maintenance personnel for any necessary repairs.
  • Prepare and set up food and beverages for continental breakfast and other amenities.
  • Ensure that food, coffee, utensils, and office supplies are adequately stocked.
  • Perform cleaning tasks such as mopping, vacuuming, trash removal, and surface sanitization in the office, lounge, lobby, and kitchen.
  • Undertake additional duties as assigned.

INTERNAL RELATIONSHIPS:

Collaboration with the Director of Lodging Operations, Front Desk Supervisor, Housekeeping staff, Guest Service Representatives, Wardrobe Department, Security Department, and potential interactions with all levels of employees.


EXTERNAL RELATIONSHIPS:
Frequent interaction with guests.

TRAINING AND EXPERIENCE:
Previous experience in cash handling, hotel/motel front desk operations, service-oriented businesses, and/or computer skills is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to engage with the public in a welcoming and friendly manner.
  • Capacity to remain alert and attentive while on duty.
  • Proficiency in resolving issues and complaints using independent judgment and common sense.
  • Quick learning and application of clerical office procedures while maintaining accurate records.
  • Competence in operating multiline telephone systems, light typing, and using a 10-key calculator.
  • Ability to identify and report any unusual or suspicious activities.
  • Proficient in data entry and retrieval using a computer.
  • Capability to balance audits against payments on a computer.
  • Ability to work independently as well as collaboratively within a team.

PHYSICAL REQUIREMENTS:

  • Ability to stand for extended periods.
  • Capability to work in confined spaces with limited access.
  • Ability to lift, drag, or pull items weighing up to 50 lbs.
  • Ability to hear normal conversations both on the phone and in person.
  • Ability to see, read, and interpret documents and paperwork.

TESTING:
Criminal Background Check

Drug Test

Back Exam

REPORTS TO:
Front Desk Supervisor

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