Senior HR Shared Services Specialist

3 weeks ago


Oklahoma City, Oklahoma, United States Hertz Full time
About the Role

We are seeking a highly skilled and experienced Senior HR Shared Services Specialist to join our team at Hertz. As a key member of our HR Shared Services team, you will be responsible for providing exceptional customer service to employees and internal stakeholders, while also driving process improvements and supporting the growth and development of HR Shared Services Specialists.

Key Responsibilities
  • Establish and maintain relationships with HR Partners in assigned zones, responding to escalations, cascading information, and acting as their point-of-contact.
  • Assist employees via phone and digital platforms by answering questions and updating items related to their employee record, such as changes to direct deposit accounts, tax withholdings, and address.
  • Process and audit cases related to employee assignments, including changes to titles, compensation, and reporting structure.
  • Effectively manage assigned processes, such as New Hire I-9s, Unemployment Insurance cases, and reporting.
  • Develop and train HR Shared Services Specialists on onboarding, processes, productivity, and service.
  • Analyze trends and processes to drive change, increase efficiency, and reduce errors.
Requirements
  • 6 months' Customer Service experience, required
  • 6 months' Human Resource experience, preferred
  • Proficiency in Salesforce CRM, Oracle HR, and ADP, preferred
  • Proficiency in MS Office, required
  • Excellent verbal and written communication skills
  • Excellent problem-solving, critical thinking, and data entry skills
  • Ability to maintain confidentiality
  • Ability to multi-task in a fast-paced environment using multiple systems and applications
  • Ability to work independently and in a team environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Dedication to providing an excellent employee experience
What We Offer
  • Up to 40% off the base rate of any standard Hertz rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more
About Us

Hertz is a leading global car rental company with a presence in over 9,700 locations worldwide. We are committed to providing an exceptional employee experience and promoting a culture of diversity and inclusion.



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