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Patient Service Representative Call Center- East Mason
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Prevea Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and support to our patients and their families. You will be the first point of contact for patients and will be responsible for scheduling appointments, answering questions, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through our electronic health record system.
- Direct patient inquiries or complaints to the appropriate parties and provide solutions to resolve issues.
- Assist patients or callers in directing medical concerns and receive and route messages to the appropriate staff.
- Obtain and confirm accurate demographic and insurance/coverage information.
- Schedule and confirm patient appointments.
- Assist patients or callers with financial questions regarding policies, insurances, payments, or other financial needs.
- Attend meetings as required and follow the policies and procedures of the organization.
Requirements:
- Experience in customer service, insurance, and/or healthcare setting preferred.
- Proficient interpersonal, telephone, and computer skills.
Working Conditions:
This position is performed in an office environment and involves continual contact with staff and the public. Possible exposure to communicable diseases. Long sedentary hours. Computer time can be stressful on the eyes.
Physical Demands:
This position requires sitting for long periods of time. Working in an office environment. Some bending and stretching is required. Vision must be correctable to 20/30 and hearing must be in the normal range. Working with occasional stress and the ability to adapt to continuous change is required. Use of telephone and computers are required. Manual dexterity required for use of phone, calculator, and computer keyboard.
