Dispensary Customer Experience Manager

3 days ago


Battle Creek, Michigan, United States Gatsby Cannabis Full time
About the Job

We are seeking a Dispensary Customer Experience Manager to join our team at Gatsby Cannabis Co. in Michigan.

In this role, you will be responsible for providing exceptional customer service, ensuring accurate and timely sales transactions, and maintaining a high level of product knowledge.

$70,000 - $80,000 per year, based on experience.

Main Responsibilities

  • Develop and implement strategies to enhance the customer experience, ensuring a positive and memorable interaction with our brand.
  • Stay informed on store goals, KPIs, and individual performance metrics to ensure seamless execution of sales strategies.
  • Maintain an in-depth knowledge of our product range, including strains, edibles, concentrates, and accessories.
  • Educate customers on product benefits, proper usage, and potential effects to aid in informed decision-making.
  • Collaborate with upper management to support the success of promotions, loyalty programs, and app downloads.

Requirements

  • High school diploma or equivalent required; experience working as a Budtender or in sales is a plus.
  • Proven cannabis knowledge, including flower, concentrates, and edibles.
  • Sound knowledge of cannabis strains and their medicinal benefits.
  • The ability to multitask and maintain a high level of organization.
  • Exceptional customer service skills and effective communication abilities.


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