Customer Service Representative

1 week ago


Battle Creek, Michigan, United States Ignite Credit Union Full time

We are seeking a highly skilled Customer Service Representative to join our team as a Member Experience Specialist. In this role, you will provide exceptional service to members and potential members, ensuring their needs are met with accuracy and efficiency.

Key Responsibilities:
  • Provide informed, prompt, accurate, and courteous service to all members.
  • Carry out assigned duties with minimal errors according to established standards.
  • Actively offer additional products and services to each member assisted, utilizing cross-sell opportunities.

In addition to your excellent communication skills and attention to detail, you must be able to work effectively in a fast-paced environment and maintain a positive attitude when dealing with diverse situations.

This is an excellent opportunity for someone who enjoys helping others and is passionate about delivering exceptional customer experiences.

The ideal candidate will possess strong interpersonal skills, the ability to multitask, and a commitment to maintaining confidentiality and adhering to company policies and procedures.

Benefits and Compensation:
  • $15.25-$17.25 per hour
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and education reimbursement
  • Pet insurance and health advocacy support
  • Generous paid time off and 13 paid holidays

We value diversity and inclusion at Ignite Credit Union and are committed to creating a welcoming and inclusive environment for all employees.



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