Customer Service Representative
1 week ago
As a Customer Service Representative at Great Lakes Ace Hardware, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our clients.
The estimated annual salary for this position is around $24,960 based on an 20-hour workweek and $12 per hour. We offer a competitive hourly wage and opportunities for professional growth and development.
About the Role:
- Greet all customers and assist in answering questions about merchandise; use The S.A.L.E.S. process to help customers find everything on their lists.
- Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders.
- Displays, stocks and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.
Essential Duties and Responsibilities:
- Maintains familiarity with all ads, rebates and special pricing; reports pricing errors to management.
- Answers telephones and refers all calls to proper department through the use of the paging system and two way radios.
- Collect carts; carry merchandise out to customer cars if needed.
Work Environment:
- The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
- The noise level in the work environment is usually moderate.
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