Luxury Community Manager
5 days ago
As a Community Association Manager at FirstService Residential, you will be responsible for leading the on-site operation of a luxury high-rise condominium association. You will effectively manage working relationships with all departments across the property to ensure company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.
The Ideal Candidate:
You will have luxury high-rise experience, preferably in condominiums, and have been a top performer at a previous property. You will have a full staff reporting to you, manage capital projects, manage the budget, and maintain relationships with residents and the Board of Directors. You will have a white-glove appearance and delivery.
Responsibilities:- Provide management and leadership to assigned properties and books of business.
- Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
- Act as liaison to ensure quality service is delivered, that Board expectations are met, and to assist in prompt response and resolution to questions/problems.
- Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
- Initiate contact with new residents.
- Conduct site inspections regularly, identify deficiencies, and provide recommendations and action plans to improve the property.
- Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
- Create, maintain, and upload a wide variety of information in our portal, including work orders, signed meeting minutes, and monthly management reports.
- Interview, select, recommend, hire, train, and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
- Reserved for property-specific job responsibilities (i.e., organizing packages).
- 3+ years of experience in condominium management.
- Financial acumen.
- Bachelor's degree in business or a related field.
- Critical thinking, problem-solving, judgment, and decision-making abilities are necessary.
- Proficiency in computer programs like Microsoft Office, Outlook, and Windows required.
- Excellent organization, motivation, leadership, management, and interpersonal skills.
- Ability to work with sensitive and/or confidential information.
- Knowledge and ability to apply Philadelphia Statutes and Community documents.
As a full-time exempt associate, you will be eligible for comprehensive benefits, including medical plans, dental, and vision. You will also be eligible for time off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $100,000-$115,000 annually.
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