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Customer Experience Specialist

2 months ago

Dallas, Texas, United States Joann Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Picker/Packer - Ship From Store. As a key member of our operations team, you will be responsible for delivering a premium customer experience by providing exceptional shipping services.

Key Responsibilities
  • Customer Focus
    • Ensure timely receipt of orders, prioritizing customer satisfaction above all else.
    • Identify opportunities to improve internal processes and drive continuous communication with the team and leadership.
  • Order Fulfillment
    • Pick, prepare, and pack online orders for Ship from Store and Buy Online Pick up In Store programs.
    • Assemble, label, and complete system transactions for each shipment, ensuring accuracy and efficiency.
  • Shipping and Receiving
    • Unload freight from the truck and sort it according to company procedures.
    • Load completed Ship from Store orders onto the truck for delivery directly to customers.
  • Loss Prevention
    • Participate in Loss Prevention procedures related to Omni-Channel processes.
Requirements
  • Education
    • High School Diploma, GED, or equivalent.
  • Experience
    • 1+ years of experience in a customer-centric environment preferred.
Physical Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).
Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.