Customer Experience Specialist

4 weeks ago


Dallas, Texas, United States Hearst Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Homecare Homebase. As a key member of our support team, you will play a vital role in ensuring our clients have an exceptional experience with our software.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and live chat
  • Assist clients with software navigation, issue resolution, and troubleshooting
  • Identify trending issues and provide thorough research and documentation of findings
  • Collaborate with cross-functional teams to relay information and ensure seamless client support
What We're Looking For

We are seeking driven individuals who are passionate about delivering exceptional customer experiences. If you are a quick learner with strong problem-solving skills, a strong communicator, and a team player, we want to hear from you.

What We Offer

At Homecare Homebase, we offer a competitive salary, robust benefits, and opportunities for professional growth and development. Our team members enjoy a collaborative work environment, flexible work arrangements, and a sense of purpose that comes from making a difference in the lives of our clients and their patients.

About Homecare Homebase

Homecare Homebase is a leading provider of home health and hospice software solutions. We are dedicated to empowering exceptional care among all the clients we serve. Our mission is to help our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency.



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