Customer Experience Specialist

3 weeks ago


Dallas, Texas, United States Mohawk Industries Inc Full time

About the Role:

The Sr. Customer Experience Coordinator is an entry-level contributor responsible for solving customer-related problems of limited complexity and scope. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Key Responsibilities:

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.

• Respond promptly to customer inquiries through various channels, including phone, email, and chat.

• Work proactively to resolve customer issues and provide timely solutions.

• Coordinate communication with customers and associates.

• Serve as a customer experience resource for other associates.

• May be responsible for some warehouse and inventory tasks.

• Maintain accurate and organized records of customer interactions and resolutions.

• Provide basic analysis and applies knowledge from experience or standard procedure to solve problems.

Requirements:

• Bachelor's degree in a related field preferred.

• 0-2 years' relevant experience OR equivalent combination of education and experience.

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.

• Excellent communication, problem-solving, and organizational skills.

• Able to multitask, prioritize, and manage time effectively.

• High level of integrity and discretion in handling sensitive and confidential data.

• Proficient using Microsoft Office Suite products.

About Dal-Tile:

Dal-Tile is a subsidiary of Mohawk Industries, a leading manufacturer of tile and natural stone in the United States. We offer a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. We are a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.



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