Customer Experience Representative

2 weeks ago

Helena, Montana, United States Conduent State Healthcare, LLC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Experience Representative to join our team at Conduent State Healthcare, LLC. As a Customer Experience Representative, you will play a critical role in providing exceptional service to our Medicaid provider clients, ensuring their needs are met and their experiences are positive.

Key Responsibilities
  • Respond to Medicaid provider inquiries in a call center environment using standard scripts and procedures.
  • Gather information, assess caller needs, research and resolve inquiries and document calls.
  • Provide clear and concise information regarding provider claim status, eligibility and provider enrollment status.
  • Follow documented policies and procedures, including call handling and escalations.
  • Act as an advocate for the Medicaid provider to ensure their needs are met.
What You'll Get
  • Full-time employment with benefits.
  • Standard scheduled hours: 8am - 5pm, Monday through Friday.
  • Substantial call center and customer service training.
  • Opportunities for career growth and professional development.
Requirements
  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Attention to detail, grammar, and spelling accuracy.
Preferred Experience
  • One year of medical insurance or medical office experience.
  • Computer system experience with data entry and database documentation knowledge.
  • Call center or professional office experience.
Additional Information
  • Limited physical requirements: Typical office environment.
  • Must be at least 18 years of age with a high school diploma or GED.
  • Must pass a criminal background check and drug screening.

We offer a competitive hourly rate of $16.75 and a comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Conduent State Healthcare, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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