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Customer Service Representative

2 months ago

Helena, Montana, United States Global Channel Management Full time

About the role at Global Channel Management

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Global Channel Management. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries: Respond to customer inquiries and complaints in a professional and courteous manner, using standard scripts and procedures.
  • Gather information and assess customer needs: Gather information from customers, assess their needs, and research/resolve their inquiries and log customer calls.
  • Provide clear and concise information: Provide clear and concise information about the status of a claim or Medicaid members to customers.
  • Enroll/un-enroll clients: Enroll/un-enroll clients, and if applicable, everyone on the case by phone or paperwork with a provider.

Requirements

  • MS Office skills: Proficient in MS Office and able to use it to manage customer information and data.
  • 10-key by touch: Able to type 10-key by touch with high accuracy and speed.
  • Medical insurance or medical office experience: 1 year of medical insurance or medical office experience required.
  • Excellent communication skills: Excellent verbal and written communication skills, with the ability to communicate clearly and confidently with customers.
  • Problem-solving skills: Ability to analyze new situations and apply problem-solving skills to resolve customer issues.
  • Time management skills: Ability to manage time effectively and prioritize tasks to meet customer needs.