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Customer Experience Associate
2 weeks ago
Job Summary: We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at Conduent State Healthcare, LLC. As a Customer Experience Associate, you will play a critical role in providing exceptional support to Medicaid providers in Montana.
Key Responsibilities:
- Respond to Medicaid provider inquiries in a call center environment using standard scripts and procedures.
- Gather information, assess caller needs, research and resolve inquiries, and document calls.
- Provide clear and concise information regarding provider claim status, eligibility, and provider enrollment status.
- Follow documented policies and procedures, including call handling and escalations.
- Act as an advocate for the Medicaid provider to ensure their needs are met.
What You'll Get:
- Full-time employment with benefits.
- Standard scheduled hours: 8am-5pm, Monday through Friday.
- Substantial call center and customer service training.
- A great work environment with career growth opportunities.
Additional Duties:
- Verify documentation and images.
- Attend scheduled staff meetings.
- Complete required assigned training.
- Track daily tasks for quality review.
Requirements:
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Attention to detail, grammar, and spelling accuracy.
Preferred Experience:
- One year of medical insurance or medical office experience.
- Computer system experience with data entry and database documentation knowledge.
- Call center or professional office experience.
Working Conditions:
- Limited physical requirements: typical office environment, phone, and keyboard use.
- Must be at least 18 years old with a high school diploma or GED.
- Must pass a criminal background check and drug screening.
Equal Opportunity Employer: Conduent State Healthcare, LLC is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Request: If you need a reasonable accommodation to apply for or compete for employment with Conduent State Healthcare, LLC, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form.
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