Customer Experience Associate

2 weeks ago

Helena, Montana, United States Conduent State Healthcare, LLC Full time

Job Summary: We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at Conduent State Healthcare, LLC. As a Customer Experience Associate, you will play a critical role in providing exceptional support to Medicaid providers in Montana.

Key Responsibilities:

  • Respond to Medicaid provider inquiries in a call center environment using standard scripts and procedures.
  • Gather information, assess caller needs, research and resolve inquiries, and document calls.
  • Provide clear and concise information regarding provider claim status, eligibility, and provider enrollment status.
  • Follow documented policies and procedures, including call handling and escalations.
  • Act as an advocate for the Medicaid provider to ensure their needs are met.

What You'll Get:

  • Full-time employment with benefits.
  • Standard scheduled hours: 8am-5pm, Monday through Friday.
  • Substantial call center and customer service training.
  • A great work environment with career growth opportunities.

Additional Duties:

  • Verify documentation and images.
  • Attend scheduled staff meetings.
  • Complete required assigned training.
  • Track daily tasks for quality review.

Requirements:

  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Attention to detail, grammar, and spelling accuracy.

Preferred Experience:

  • One year of medical insurance or medical office experience.
  • Computer system experience with data entry and database documentation knowledge.
  • Call center or professional office experience.

Working Conditions:

  • Limited physical requirements: typical office environment, phone, and keyboard use.
  • Must be at least 18 years old with a high school diploma or GED.
  • Must pass a criminal background check and drug screening.

Equal Opportunity Employer: Conduent State Healthcare, LLC is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Request: If you need a reasonable accommodation to apply for or compete for employment with Conduent State Healthcare, LLC, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form.

  • Retail Customer Experience Coordinator

    6 days ago

    Helena, Montana, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience and leading by example in providing outstanding service to our customers.Key ResponsibilitiesCreate a positive internal...

  • Retail Customer Experience Coordinator

    1 week ago

    Helena, Montana, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-end team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...

  • Retail Customer Experience Manager

    1 week ago

    Helena, Montana, United States TJ Maxx Full time

    TJ Maxx is seeking a Customer Experience Coordinator to promote an excellent customer experience. As a key member of the front of store team, you will oversee a team of associates, train and coach them on personalizing the customer experience, and address customer concerns promptly. You will also coordinate breaks for all associates and ensure a seamless...

  • Retail Customer Experience Coordinator

    7 days ago

    Helena, Montana, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience, leading by example, and maintaining a clean and organized store.Key ResponsibilitiesCreate a positive internal and...

  • Retail Customer Experience Team Lead

    1 week ago

    Helena, Montana, United States T.J. Maxx Full time

    Customer Experience Coordinator Role at T.J. MaxxWe are seeking a skilled Customer Experience Coordinator to join our team at T.J. Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience.Key Responsibilities:Oversee a team of Associates to ensure seamless customer interactionsTrain and coach...

  • Retail Customer Experience Team Lead

    5 days ago

    Helena, Montana, United States T.J. Maxx Full time

    Customer Experience Coordinator Role at T.J. MaxxWe are seeking a skilled Customer Experience Coordinator to join our team at T.J. Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience.Key Responsibilities:Oversee a team of Associates to ensure seamless customer interactionsTrain and coach...

  • Customer Experience Specialist

    1 day ago

    Helena, Montana, United States JOANN Stores Full time

    Job Summary We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. You will drive sales through advanced product knowledge, innovative...

  • Customer Experience Representative

    2 weeks ago

    Helena, Montana, United States Conduent State Healthcare, LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Representative to join our team at Conduent State Healthcare, LLC. As a Customer Experience Representative, you will play a critical role in providing exceptional service to our Medicaid provider clients, ensuring their needs are met and their experiences are positive.Key...

  • Customer Experience Representative

    3 weeks ago

    Helena, Montana, United States Conduent State Healthcare, LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Representative to join our team at Conduent State Healthcare, LLC. As a Customer Experience Representative, you will play a critical role in providing exceptional service to our Medicaid providers, ensuring their needs are met and their inquiries are resolved in a timely and...

  • Product Owner

    1 week ago

    Helena, Montana, United States Crimson Enterprises Full time

    About Crimson EnterprisesWe are a leading provider of CRM/xRM software and configurator solutions, shaping innovative solutions for a better future based on our company philosophy "Customer eXperience". Our sustainable success is built on a high investment in employee development through our CAS Academy and a consistent focus on innovation.Your Benefits with...

  • Senior Director, Customer Experience and Market Strategy

    2 weeks ago

    Helena, Montana, United States Agilent Technologies Full time

    {"title": "Senior Director, Customer Experience and Market Strategy", "subtitle": "Drive Customer-Centric Growth at Agilent Technologies", "content": "Agilent Technologies is seeking a seasoned Senior Director to lead our Customer Experience and Market Strategy efforts. As a key member of our commercial organization, you will be responsible for developing...

  • Customer Service Associate

    1 month ago

    Helena, Montana, United States Spherion Full time

    Spherion is collaborating with a reputable organization to fill Customer Care roles within a call center environment, primarily handling incoming calls. This position requires on-site presence. Key Responsibilities:Responding to incoming calls, addressing inquiries and complaints through established scripts and procedures. Collects information, evaluates...

  • Customer Service Associate

    5 days ago

    Helena, Montana, United States Spherion Full time

    About the RoleWe are seeking a highly skilled Customer Care Representative to join our team at Spherion. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone and email.Key ResponsibilitiesAssist customers with inquiries and issues in a professional and timely mannerProvide solutions...

  • Customer Service Representative

    5 days ago

    Helena, Montana, United States Sportsman's Warehouse Full time

    Job Title: Cashier/Customer Service AssociateWe are seeking a highly motivated and customer-focused Cashier/Customer Service Associate to join our team at Sportsman's Warehouse. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized...

  • Customer Service Representative

    5 days ago

    Helena, Montana, United States Intrepid Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Call Center Associate to join our team at Intrepid Credit Union. As a Call Center Associate, you will play a critical role in delivering exceptional member service by providing timely and accurate assistance to our members via phone and digital channels.Key ResponsibilitiesRespond to member...

  • Sales Associate

    7 days ago

    Helena, Montana, United States Stellar Innovations Full time

    Location: Leipzig, Germany | Contract type: Full-time/part-time, 20-38 hours per week, permanent | Job ID: 841189About the Role:We are seeking a skilled Sales Associate to join our team at REWE Alexander Pohl oHG in Leipzig, Germany. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting our products, and...

  • Retail Sales Associate

    2 weeks ago

    Helena, Montana, United States Smart Foodservice Stores LLC Full time

    Job Title: Store AssociateAbout the Role:We are seeking a highly motivated and customer-focused Store Associate to join our team at Smart Foodservice Stores LLC. As a Store Associate, you will play a vital role in providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor and stocking teams.Key...

  • Retail Sales Associate

    2 weeks ago

    Helena, Montana, United States Smart Foodservice Stores LLC Full time

    {"Job Title": "Retail Sales Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Smart Foodservice Stores LLC. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales...

  • Retail Sales Associate

    2 weeks ago

    Helena, Montana, United States Smart Foodservice Stores LLC Full time

    Job Title: Store AssociateAbout the Role:We are seeking a highly motivated and customer-focused Store Associate to join our team at Smart Foodservice Stores LLC. As a Store Associate, you will play a vital role in delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor and stocking...

  • Retail Sales Associate

    2 weeks ago

    Helena, Montana, United States Smart Foodservice Stores LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Smart Foodservice Stores LLC. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesProvide fast, easy, and...