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Customer Service Representative

2 months ago


Helena, Montana, United States State of Montana Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at the Montana Lottery. As a key member of our staff, you will be responsible for providing exceptional customer service to our employees, retailers, players, and the general public.

Responsibilities:

* Provide quality customer service through phone, email, and in-person interactions
* Maintain ongoing communications with players and respond to their inquiries
* Research and provide information on various computer databases and applications
* Provide administrative support to Lottery staff
* Document concerns and refer callers to the appropriate parties
* Participate in statewide Lottery promotional events

Requirements:

* High school diploma and two years of job-related work experience
* Ability to effectively handle multiple tasks and communicate effectively
* Proficiency in Microsoft Office and ability to learn departmental and Lottery policies and procedures

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "What We Offer": "We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are interested in this role, please submit your cover letter, resume, and three professional references.

We look forward to hearing from you"}