Customer Service BDC Representative
2 weeks ago
The BDC Assistant plays a crucial role in ensuring customer satisfaction and operational efficiency at Coastal Hyundai. This position involves:
- Identifying Customer Needs: Engaging with clients to ascertain their requirements and preferences.
- Providing Information: Addressing inquiries by gathering and delivering accurate information.
- Problem Resolution: Investigating issues, exploring solutions, and implementing effective resolutions while escalating complex matters as necessary.
- Transaction Management: Processing requests by confirming details, completing necessary transactions, and forwarding information as needed.
- Administrative Support: Assisting with clerical tasks to maintain smooth operations.
- Database Management: Keeping the call center database current by accurately entering relevant information.
- Continuous Learning: Enhancing job knowledge through participation in training and educational programs.
The ideal candidate will possess:
- Strong Customer Focus
- Excellent Customer Service skills
- Proficient Data Entry abilities
- Effective Listening and Phone Communication skills
- Ability to Build Relationships and demonstrate Interpersonal Savvy
- Strong Problem-Solving capabilities
- Ability to Multi-task in a fast-paced environment
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Customer Service BDC Representative
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Melbourne, Florida, United States Coastal Hyundai Full timePosition OverviewThe BDC Assistant plays a crucial role in ensuring customer satisfaction and efficient communication within the automotive sector. This position involves:Identifying Customer Needs: Engaging with clients to determine their requirements and expectations.Providing Information: Addressing inquiries by clarifying the desired information and...
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Customer Service Representative
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Melbourne, Florida, United States Coastal Hyundai Full timeJob OverviewThe BDC Assistant plays a crucial role in ensuring customer satisfaction and efficient communication within the automotive sector. This position involves:Identifying Customer Needs: Collaborating with clients to ascertain their requirements and preferences.Providing Information: Addressing inquiries by clarifying the information sought,...
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