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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and building strong relationships with our customers.
Key Responsibilities- Customer Service: Provide timely and effective resolution to customer inquiries and issues, ensuring high levels of customer satisfaction.
- Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively address customer inquiries and concerns.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Problem Solving: Analyze and resolve customer issues in a timely and professional manner, using available resources and tools.
- Education: High school diploma required; associate or bachelor's degree preferred.
- Experience: Minimum of two years of experience in customer service, call center, hospitality, or public relations, or sales.
- Skills: Strong verbal and written communication skills, strong customer service, interpersonal, and relationship-building skills, excellent English language (oral and written), with grammatical knowledge and etiquette.
- Competitive Compensation: Starting pay rate of $18.34 per hour.
- Benefits: Health/Dental/Vision/Life Insurance, Flexible Spending Account (FSA) and Health Savings Account (HSA), 401(k) with company match, Vacation/Sick Time and Paid Holidays, Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, Training and Development Programs (Percepta College), Employee Rewards Program (Perci Perks).
Percepta is a global contact center company that delivers exceptional customer experiences to our clients. We are committed to providing a supportive and inclusive work environment that fosters growth, trust, and open communication. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.
