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Customer Service Representative

2 months ago

Melbourne, Florida, United States CoastalCocoa Dealer Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist/Cashier at Coastal/Cocoa Dealer Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling cash transactions, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and professional manner, respond to their inquiries, and resolve any issues in a timely and efficient manner.
  • Cash Handling: Process cash transactions, including receiving payments, making change, and issuing receipts.
  • Switchboard Operations: Answer and direct phone calls to the appropriate department, ensuring that customers receive the assistance they need.
  • Clerical Support: Assist the management team with various administrative tasks, such as data entry, filing, and other duties as needed.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure that all needs are met and expectations are exceeded.
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a retail or dealership environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Technical Skills: Proficiency in Microsoft Office Suite, with the ability to learn and adapt to new systems and technologies.
  • Availability: Availability to work flexible hours, including evenings and weekends, as needed.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical and dental insurance, 401K plan, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Family-Friendly Environment: A family-friendly work environment, with a focus on work-life balance and employee well-being.