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Customer Service Representative

2 months ago

Melbourne, Florida, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and concerns, and promoting our products and services.

Key Responsibilities
  • Provide timely and professional service to customers via phone, email, and chat
  • Resolve customer complaints and concerns in a fair and efficient manner
  • Upsell and cross-sell our products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers
Requirements
  • High school diploma or equivalent required
  • 6 months of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Strong product knowledge and industry expertise
What We Offer
  • Competitive hourly rate
  • Health, dental, and vision insurance
  • Flexible spending account and health savings account
  • 401(k) with company match
  • Vacation and sick time
  • Paid holidays
  • Tuition reimbursement
  • Employee assistance program
  • Employee discount program
  • Training and development programs
About Percepta

Percepta is a leading provider of customer experience solutions, with a global presence and a commitment to delivering exceptional service to our clients. Our values of culture, teamwork, respect, proactivity, career growth, diversity, and competitive compensation drive our business and inspire our employees to excel.