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Bilingual French Customer Service Representative
2 months ago
We are seeking a highly skilled and bilingual French Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and building strong relationships with our clients.
Key Responsibilities- Provide top-notch customer service to clients via phone, email, and other correspondence
- Act as a single point of contact for customers to address sales, product knowledge, service issues, and dealer information
- Utilize customer satisfaction tools to resolve customer issues and ensure customer loyalty
- Work closely with the sales and service teams to provide seamless customer experiences
- Meet specified goals and objectives set by management
- Bilingual English and Canadian French (Fluent) - must be able to pass verbal and written assessments
- High school diploma required; Associate or bachelor's degree is a preferred
- Minimum of two (2) years of experience in customer service, call center, hospitality, or public relations, or sales
- Experience in a luxury field (hospitality or brand product) is a plus
- Knowledge of the automotive industry is a plus
- Strong verbal and written communication skills
- Strong customer service, interpersonal, and relationship-building skills
- Excellent English language (oral and written), with grammatical knowledge and etiquette
- Typing skills (minimum of 30 words per minute)
- Competitive pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
Percepta is a leading provider of customer service solutions, with a global presence and a commitment to delivering exceptional customer experiences. Our values are centered around a culture of service, teamwork, respect, proactivity, and career growth. We offer a dynamic and supportive work environment, with opportunities for professional development and growth.
