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Customer Service BDC Representative

2 months ago

Melbourne, Florida, United States Coastal Hyundai Full time
Position Overview

The BDC Assistant plays a crucial role in ensuring customer satisfaction and efficient communication within the automotive sector. This position involves:

  • Identifying Customer Needs: Engaging with clients to determine their requirements and expectations.
  • Providing Information: Addressing inquiries by clarifying the desired information and conducting thorough research to deliver accurate responses.
  • Problem Resolution: Tackling issues by clarifying concerns, exploring potential solutions, and implementing effective strategies while escalating unresolved matters as necessary.
  • Request Fulfillment: Completing transactions and forwarding requests to ensure customer needs are met promptly.
  • Administrative Support: Performing clerical tasks to maintain operational efficiency.
  • Database Management: Keeping the call center database updated by accurately entering relevant information.
  • Continuous Learning: Enhancing job knowledge through participation in educational opportunities.
Required Skills and Qualifications

The ideal candidate will possess the following skills:

  • Strong Customer Focus
  • Exceptional Customer Service Abilities
  • Proficient Data Entry Skills
  • Active Listening Skills
  • Effective Phone Communication
  • Strong Verbal Communication Skills
  • Ability to Build Relationships
  • Interpersonal Savvy
  • Problem-Solving Skills
  • Capability to Multi-task