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Regional Operations Manager

2 months ago

Jeffersonville, Indiana, United States Super Star Car Wash Full time
Company Overview


Super Star Car Wash stands at the forefront of delivering exceptional car wash, detailing, and lubrication services across Arizona and California.

Our core mission is to ensure swift, top-notch, professional service in a welcoming environment, fostering a rewarding atmosphere for our team members.

Position Overview


The Regional Operations Manager is responsible for supervising daily operational activities, enhancing overall business performance, training department heads, managing financial plans, devising strategic initiatives, formulating policies, and conveying business objectives.

This role involves collaboration with executive leadership, location managers, and staff to guarantee seamless business operations and service delivery.

Ideal Candidate Profile

The perfect candidate will possess experience in:

  • Management
  • Maintenance
  • Customer Service
  • Basic Computer Proficiency
Travel Requirements:
Local travel across various districts within the Arizona area.

Compensation:
Quarterly bonus opportunities are available beyond the advertised salary.

Key Responsibilities


(These duties must be performed with or without reasonable accommodation)

  • Oversee the overall operations and profitability of multiple car wash locations within the designated territory.
  • Guide the direction, coordination, and evaluation of direct reports while executing supervisory responsibilities in line with organizational policies and applicable laws.
  • Collaborate with Executive Leadership to establish and implement company policies that direct and coordinate all location activities to achieve business and profitability goals.
  • Account for all business operations at each location, including supporting staff development, enhancing operational efficiency, driving sales, improving revenue, maintaining client and vendor relationships, and promoting the organization's image to meet growth objectives and sales forecasts.
  • Inspire and motivate managers to enhance the overall customer experience while holding each manager accountable for their location's operations.
  • Direct, train, and supervise Location Managers to plan and execute procedures that maximize operational efficiency and revenue growth.
  • Maintain daily communication with every location manager through phone, email, or in-person interactions.
  • Ensure a safe environment for all employees and customers by adhering to safety protocols and reporting any safety or maintenance concerns to management.
  • Guarantee that each location is well-maintained and complies with all company safety procedures.
  • Maintain quality control standards related to customer experience, products and services, scheduling, and labor cost management in relation to historical performance and seasonality.
  • Conduct interviews, hire, train, and develop employees to ensure clarity of expectations, standards of performance, and appropriate training to address any performance gaps.
  • Communicate effectively across all levels with employees, customers, peers, and management.
  • Encourage employees to complete tasks efficiently and effectively.
  • Ensure proper customer care and facilitate damage claims.
  • Comply with all local, state, and federal laws, rules, regulations, and policies.
  • Delegate authority to employees when appropriate.
  • Support company initiatives, including marketing, promotions, sales, customer service, and talent management.
  • Work a flexible, full-time schedule, including days, evenings, weekends, and holidays.
  • Maintain cleanliness and organization of the entire property.
  • Work outdoors in all weather conditions.
  • Perform other duties as assigned.
Minimum Job Requirements
  • Must be at least 21 years old.
  • High School Diploma or GED.
  • 5+ years of supervisory experience in car wash, retail, or service environments.
  • Excellent organizational, communication, and customer service skills.
  • Basic mechanical skills.
  • Basic computer skills required.
Knowledge, Skills, and Abilities Required
  • Leadership Skills
  • High Level of Integrity
  • High Energy Level
  • Dependability
  • Professionalism
  • Service and Sales Orientation
  • Team-Oriented
  • Effective Communication Skills
  • Problem-Solving Ability
Preferred Knowledge, Skills, and Abilities

Preferred knowledge and experience in:

  • Products and services related to car wash and detailing
  • Labor management
  • Customer service and sales
  • Mechanical aptitude
  • Industry trends
  • Risk management
  • Safety protocols
  • Basic business concepts, including P&L statements, POS reports, spreadsheets, etc.
  • Competitive analysis

This position requires the ability to interact with others, interpret spoken messages, and utilize reasoning to resolve complex issues. Physical demands include frequent standing, walking, bending, twisting, kneeling, and mobility on uneven surfaces, as well as lifting and carrying weights of 1-25 pounds (occasionally up to 50 pounds).


This position description is not intended to be an exhaustive list of responsibilities, skills, or working conditions associated with this role. Management reserves the right to modify, add, or remove duties as necessary.

Super Star Car Wash is an Equal Opportunity Employer.