Client Support Specialist

2 weeks ago


Mechanicsburg, Pennsylvania, United States Cowan Systems Full time
Customer Service Representative

Cowan Systems, established in 1924, has a rich legacy of excellence and quality in the transportation sector. As a leading national truckload carrier, we specialize in delivering high-quality dedicated fleet services tailored to meet the unique requirements of our clients. Our comprehensive supply chain solutions encompass both local and long-haul trucking services, ensuring a customized transportation experience.

The Customer Service Representative plays a crucial role in providing customer support and general administrative assistance across various departments. This position is vital for maintaining operational efficiency and delivering exceptional service to our Operations teams, Terminals, and Sales departments.

Work Schedule: Monday-Friday, 8 AM to 5 PM

Key Responsibilities:
  • Deliver customer service support, including order processing and data entry for scheduling delivery appointments through various platforms.
  • Engage in email communication with clients regarding load tracking.
  • Evaluate and manage load acceptance based on operational capacity.
  • Monitor load statuses, assisting fleet managers with potential delays and providing updates in TMW.
  • Support daily operational tasks to fulfill customer requirements.
  • Request initial accessorial charges from clients.
  • Scan and organize documentation (manifests, bills of lading, and receipts) received via email, and liaise with shippers or consignees as necessary.
  • Notify management and Sales of any declines in load volume or additional customer needs requiring attention.
Qualifications:
  • Ability to work autonomously and collaboratively in a team-oriented environment.
  • Highly organized and detail-focused.
  • Exceptional customer service abilities, fostering professional relationships through various communication methods.
  • Strong verbal and written communication, problem-solving, and decision-making skills.
  • Capability to multitask and efficiently manage information to keep the team informed on account statuses.
  • Prior experience in transportation or logistics is preferred.
  • Familiarity with transportation platforms (TMW, McCloud) is advantageous.
  • Proficient in Microsoft Office applications (Word, Outlook, Excel) on a daily basis.
Comprehensive Benefits Include:
  • Full medical, vision, and dental coverage.
  • Life insurance and short- and long-term disability options.
  • Paid time off (sick and vacation) and 401K plan.


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