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Client Relationship Manager
2 months ago
We are seeking a highly skilled Client Relationship Manager to join our team at Valenz. As a key member of our close-knit team, you will play a crucial role in supporting new groups as they implement our KISx Card program into their benefits offerings.
Key Responsibilities- Foster Strong Relationships: Build and maintain strong customer relationships through proactive day-to-day engagement, ensuring client success and satisfaction.
- Maximize Program Utilization: Collaborate with internal teams to develop and execute strategies that boost program utilization and expand the reach of the KISx Card.
- Deliver Exceptional Service: Manage service delivery expectations with customers, clients, and other key partners, ensuring seamless integration and ongoing support.
- Lead Cross-Functional Initiatives: Partner with internal teams and customers to develop a comprehensive marketing and engagement strategy, driving client program utilization and growth.
- Manage Reporting and Analysis: Analyze employee engagement data to identify trends and opportunities for improvement, delivering regular reports to client groups and managing contractual reporting requirements.
- 3+ Years of Experience: In client relationship management and/or HR experience, with a proven track record of building strong relationships and driving client success.
- Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to analyze data and identify trends.
- Collaboration and Teamwork: Ability to work collaboratively with internal and external stakeholders, including brokers, captives, and HR Managers.
- Strategic Thinking: Strong organizational and multitasking abilities, with the ability to develop and execute strategic plans to drive client satisfaction.
- Competitive Compensation: Generously subsidized company-sponsored Medical, Dental, and Vision insurance, 401K with company match, and flexible working environment.
- Opportunities for Growth: Limitless growth opportunities as we grow together, with a commitment to delivering on our promise to engage early and often for smarter, better, faster healthcare.
- Supportive Culture: A supportive culture that celebrates, supports, and thrives on inclusion, with a commitment to equal employment opportunity for all associates.