Veteran Support Case Coordinator

2 weeks ago

Lawrence, Massachusetts, United States Volunteers of America of Massachusetts Full time

Position Overview: The Case Manager will work closely with low-income and homeless veterans and their families, providing essential support and guidance.

Employment Type: Full-time, Hybrid

Salary: $52,000 per year

About Us: Volunteers of America of Massachusetts (VOAMASS) is dedicated to empowering community members in need by offering comprehensive services, support, and resources to help them rebuild their lives. Our integrated care teams are focused on addressing the holistic needs of individuals.

Role Summary: We are looking for passionate Case Managers who are committed to assisting veterans and their families during challenging times. As a Case Manager, you will play a vital role in enhancing the well-being and stability of veterans facing homelessness, housing instability, or residing in subsidized housing. Our programs aim to support individuals in achieving their goals and wellness through a Housing First, client-centered, and trauma-informed approach. In collaboration with our Veteran's service team, you will positively impact the lives of clients by fostering supportive relationships and connecting them to necessary resources for securing or maintaining permanent housing.

Key Responsibilities:

  • Manage a caseload of veteran clients.
  • Collaborate with households to create housing plans and budgets, assisting veterans in accessing resources for permanent housing.
  • Support veteran households in increasing income and preparing them for independent housing maintenance and financial stability.
  • Conduct assessments and coordinate services with VA Medical Centers and community agencies.
  • Guide households in applying for housing and subsidy programs, as well as state and federal benefits.
  • Maintain consistent communication with veteran households and community partners.
  • Identify and address barriers to permanent housing and conduct inspections for potential housing units.
  • Educate clients on tenant rights and responsibilities.
  • Engage in supervision, team meetings, audits, training, and professional development.
  • Adhere to professional standards, ensuring all services are documented and client records are maintained.

Qualifications:

  • BA/AA degree preferred; alternatively, a minimum of 2 years of relevant experience in case management may be accepted.
  • Strong understanding of veteran issues, homelessness, and available state and federal resources is highly desirable.
  • Proficiency in electronic health records, Microsoft Word, and Outlook is preferred.

Benefits: VOAMASS offers a comprehensive benefits package for full-time employees, including:

  • Health, vision, and dental insurance with a significant portion of medical deductible and co-pays covered by the employer.
  • Flexible spending accounts for healthcare, childcare, transit, and parking expenses.
  • 403(b) retirement plan with employer matching.
  • Access to a 24/7 nurse hotline for urgent health inquiries.
  • Employee assistance programs for family, stress management, and legal concerns.
  • Employer-paid long-term disability and life insurance.
  • Tuition remission programs and loan forgiveness options.
  • Generous vacation benefits starting at three weeks, increasing to four weeks after three years of service.
  • 14 paid holidays, exceeding industry standards.
  • Fitness and wellness reimbursement for gym memberships.
  • Employee discounts on various products and services.
  • Cash bonuses for referring qualified candidates for employment.

VOAMASS is an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace.

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