Customer Care Associate

2 weeks ago


Phoenix, Arizona, United States CorVel Full time

Position Title: Bilingual Customer Support Specialist

Job Category: Administrative (Field)

Job Overview:

Join our team at CorVel, where your contributions can truly make a difference. We are currently seeking several Bilingual Customer Support Specialists who are dedicated to assisting individuals in need. As the first point of contact for injured workers, your role is crucial in ensuring they receive the necessary medical attention.

Key Responsibilities:

  • Provide exceptional telephonic and email support, managing both inbound and outbound communications.
  • Gather and document information from injured workers, employers, or their representatives to facilitate the claims process.
  • Maintain regular attendance and fulfill additional responsibilities as assigned.

Work Schedule:

We offer a variety of part-time and full-time shifts, available between 5 AM and 9 PM, seven days a week. There are opportunities for unlimited overtime, and with relevant experience, remote work may be considered.

About CorVel:

CorVel is a leading provider of risk management solutions across various industries, including workers' compensation, auto, health, and disability management. Established in 1987 and publicly traded since 1991, we pride ourselves on our commitment to innovation and excellence. Our team of over 3,500 professionals embodies our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

Benefits:

Full-time employees are eligible for a comprehensive benefits package, which includes medical, dental, vision, 401K, and paid time off.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service.
  • Strong work history with a focus on reliability.
  • Bilingual proficiency in English and Spanish.

Essential Skills:

  • Ability to multitask effectively in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office applications, including Outlook and Excel.


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