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Appointment Coordination Specialist
2 months ago
Location: Madison, Wisconsin
Work Schedule: 100% FTE, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 7:30 AM - 5:00 PM. Hours may vary based on the operational needs of the department.
Compensation:
Starting pay at $19.32 per hour, with consideration for relevant work experience.
Position Overview:
Join a remarkable team and be the initial point of contact for patients at UW Health, ensuring they have an exceptional experience.
Key Responsibilities:
- Employ outstanding customer service skills to manage appointment scheduling through phone, in-person, or electronic communication.
- Enhance the patient experience by simplifying the appointment scheduling process across various locations with a single phone call.
- Assist patients and their families with their scheduling requirements.
- Initiate outgoing calls to patients for appointment scheduling.
- Collaborate with clinic personnel to guarantee timely and appropriate patient care.
Benefits:
Comprehensive benefits package, including health insurance and paid time off.
Opportunities for professional development and career advancement.
Complimentary bus pass for commuting.
Commitment to Diversity, Equity, and Inclusion: UW Health is dedicated to fostering a diverse, equitable, inclusive, and anti-racist workplace. We are an Equal Employment Opportunity, Affirmative Action employer.
We strongly encourage applications from individuals who identify as Black, Indigenous, People of Color (BIPOC), LGBTQ+ and non-binary, women, persons with disabilities, military service members, and veterans.
Minimum Qualifications:
Education:
Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or a related field.
Experience:
Minimum - One (1) year of prior experience in an office or customer service setting. Preferred - Experience in healthcare, patient scheduling, phone management, and in-person client interaction.
Application Process:
Apply Online:
Please submit your application through the provided URL link.
