Case Coordinator

4 weeks ago


Madison, Wisconsin, United States Porchlight, Inc. Full time
Job Title: Case Coordinator

At Porchlight, Inc., we are seeking a highly organized and detail-oriented Case Coordinator to join our team. As a key member of our housing staff, you will be responsible for providing exceptional support to our residents and ensuring the smooth operation of our Brooks Street location.

The Case Coordinator will work closely with our Director of Housing to manage the waiting list, meet with prospective residents, and collect necessary information for grant funding. You will also collaborate with our Peer Specialist to assist clients with various applications and appointments, resident requests, and conflict resolution.

As a Case Coordinator, you will be the primary point of contact for residents, providing excellent customer service and ensuring that their needs are met. You will also work with our maintenance department to ensure that resident work orders are completed in a timely manner.

Key Responsibilities:

  • Communicate and work with housing staff to complete follow-up tasks;
  • Typing case notes and scheduling appointments;
  • Contacting residents for annual paperwork and distributing communications;
  • Maintaining information on resident storage lockers and updating bulletin boards;
  • Resolving resident-to-resident conflicts and performing other duties as requested by the Director of Housing.

Requirements:

  • Ability to work in a fast-paced environment;
  • Excellent organization and filing skills;
  • Computer literacy and accuracy in work;
  • Demonstrated success in obtaining willing cooperation from others;
  • Team-oriented and respectful of others;
  • Strong desire to help people and high ethical standards.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Porchlight, Inc.


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