Dental Patient Coordinator

1 day ago

Madison, Wisconsin, United States First Choice Dental Full time
Job Title: Part Time Patient Coordinator- Mt. Horeb

Job Summary:

We are seeking a highly organized and detail-oriented Part Time Patient Coordinator to join our team at First Choice Dental. As a key member of our front office team, you will be responsible for providing exceptional patient service, scheduling appointments, and ensuring seamless communication between patients and clinical staff.

Key Responsibilities:

  • Service Responsibilities:
    • Exemplify excellent patient care and foster a positive attitude at work.
    • Practice direct communication and provide coverage at other sites when requested.
    • Respect patient privacy and maintain effective organizational skills.
  • Daily Responsibilities:
    • Accurately schedule patient appointments and answer phones warmly.
    • Fill the schedule when there are openings or cancellations and complete appointment verification process.
    • Refer patients to proper specialist/office based on clinical need(s) and/or insurance.
    • Verify insurance coverage for patient when necessary and review prior day's claims for accuracy.
    • Post any patient payments received by mail and run end of day reports for proper deposit balance.
    • Batch credit card machine and verify all transactions.
    • Provide daily deposit to clinical administrator for approval and deliver cash deposit to financial institution.
    • Confirm patient's upcoming appointment and review account ledgers and perform breakdowns to understand the patient balance.
    • File patient charts and paperwork and monitor patient communication software.
    • Transfer charts as needed and sort and distribute mail.
    • Inactivate patient accounts when requested.
  • Patient Check In Responsibilities:
    • Greet all patients warmly and verify the patient's information.
    • Verify patient communication preference and notify clinical staff of patient arrival.
    • Provide new patients with appropriate paperwork and enter new patient paperwork and verify any necessary information.
  • Patient Check Out Responsibilities:
    • Greet the patient during hand-off from clinical staff and verify that all treatment has been entered into the ledger.
    • Submit claim for the day's procedures and collect any balance due.
    • Run third party financing transactions and post payments.
    • Schedule next appointments for the patient.
  • Financial Responsibilities/Treatment Plans:
    • Understand and follow First Choice Dental's financial policy and answer financial questions.
    • Establish financial arrangements and secure a signed financial arrangement for recommended treatment.
    • Provide patient information about upcoming treatment.
  • Insurance Responsibilities:
    • Understand insurance coverage and be able to explain coverage to patients.
    • Submit insurance pre-determinations and follow up with the patient.
    • Complete new insurance breakdowns and submit to insurance department.
    • Review Fast Attach for necessary attachments and review EDS for denied claims and correct as necessary.
    • Process insurance appeals.
  • Continuing Care Responsibilities:
    • Contact patients who are past due for their recall appointments.
    • Make last minute calls to fill hygiene schedules and follow our continuing care protocol.

Requirements:

We are looking for a highly organized and detail-oriented individual with a minimum of two years of recent front office/support experience. High proficiency with computers and electronic communication is preferred, as well as experience with Dentrix software.

What We Offer:

First Choice Dental offers a competitive hourly wage based on experience and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient service, we encourage you to apply for this exciting opportunity.

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