Client Intake Coordinator
1 week ago
We are currently seeking a full-time Intake Specialist to enhance our services.
KEY RESPONSIBILITIES:
- Respond to incoming calls and assist walk-in clients.
- Help individuals articulate their needs when seeking services.
- Conduct a comprehensive screening process to connect clients with suitable services and resources.
- Advocate for clients to secure necessary resources and services.
- Triage and de-escalate situations involving individuals in crisis, linking them to appropriate emergency resources.
- Assist clients with completing applications, screening tools, and other necessary documentation for accessing services.
- Follow up with clients to ensure successful referrals and linkages.
- Document and enter data related to the intake services provided during or at the end of each shift.
- Engage in community outreach by participating in service fairs and public speaking events to promote our services.
- Perform additional duties as assigned.
- High School diploma with a minimum of 3 years of experience in human services, required; or an associate's degree in a relevant field with 1 year of experience; or a bachelor's degree in a relevant field, preferred.
- Ability to complete a required 40-hour domestic violence training.
- Proficient computer skills and willingness to learn various applications, including Microsoft Office.
- Detail-oriented with strong organizational skills.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Able to multitask in a fast-paced environment and meet multiple deadlines.
- Demonstrated courtesy, patience, and sound judgment under pressure.
- Ability to work effectively with diverse individuals and groups.
- While performing essential duties, the employee must be able to sit and stand for extended periods, frequently talk, hear, and use hands and fingers to operate controls.
- The employee should be capable of lifting and/or moving up to 50 pounds.
- Compensation is based on years of relevant experience, position requirements, and candidate qualifications, with an average salary of $46,000.
- Medical Coverage options including Blue Cross and Blue Shield: HMO, Traditional PPO, or PPO with HSA contributions.
- Dental and Vision Insurance options.
- 12 paid Holidays.
- Paid Time Off (PTO).
- 401K Plan.
- Training and Professional Development opportunities with E-Learning.
- Wellness Initiative Program.
- Employee Assistance Network.
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