Technical Support Manager

7 days ago


Pleasanton, California, United States Workday Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Manager to lead our global support team. As a key member of our organization, you will be responsible for providing outstanding customer support and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Lead a team of Application Support Analysts to resolve customer issues in a timely and efficient manner
  • Collaborate with product management, development, and quality assurance teams to ensure seamless customer experience
  • Analyze complex problems and develop effective solutions to drive business results
  • Mentor and coach team members to enhance their skills and knowledge
  • Develop and implement process improvements to increase efficiency and productivity
Requirements
  • 4+ years of experience in a customer services role, with a focus on technical support
  • Proven track record of leading a technical team and driving business results
  • Strong problem-solving, priority-setting, and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience with HCM or other enterprise software applications
What We Offer

As a Customer Support Manager at Workday, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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