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Client Support Specialist
2 months ago
Client Support Specialist
Customer Experience
Overview
Nolo stands as a leading provider of self-service legal solutions tailored for individuals and small enterprises. Our offerings encompass articles, publications, applications, and software, including our well-known resources. As a subsidiary of Internet Brands, our platforms include various topic-specific domains.
Key Responsibilities
- Guide clients through the online divorce procedure.
- Acquire knowledge about the divorce regulations applicable in each state.
- Assist non-technical clients in navigating the form completion process.
- Promote additional products to current clients.
- Engage with vendors and internal staff through verbal and written communication.
Essential Skills and Qualifications
- Outstanding customer service and communication abilities (both verbal and written).
- Proficient and precise data entry skills (minimum 50 words per minute and 10-key by touch).
- Strong analytical and problem-solving capabilities.
- Organized and capable of prioritizing multiple tasks effectively.
- Patient and able to perform well in sensitive and high-pressure situations.
- Team-oriented, enthusiastic about contributing to the goals of the Service & Support Team.
Qualifications:
- Minimum of 2 years in technical support or customer service roles.
- At least 1 year of experience in sales.
- Familiarity with both Mac and Windows operating systems.
About Internet Brands: Headquartered in El Segundo, California, Internet Brands is a comprehensive online media and software services organization focused on four key verticals: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their respective categories and attract over 250 million visitors monthly. Our extensive range of web presence solutions has fostered strong, long-term relationships with both small and medium-sized businesses as well as enterprise clients. Internet Brands' robust, proprietary operating platform offers the flexibility and scalability necessary for ongoing growth. Internet Brands is a portfolio company of KKR and Temasek.
Internet Brands and its subsidiaries are committed to equal opportunity employment.
