Client Support Specialist
2 weeks ago
Customer Care Analyst 1507 (H)
A prominent enterprise software solutions firm is in search of a Customer Care Analyst. The ideal candidate will assist clients in resolving challenges related to the products or services offered by the organization. Previous experience in customer support is preferred. The company provides a positive work atmosphere.
Compensation and Benefits for Customer Care Analyst:
- Hourly compensation: $35-$45/hr (Varies based on experience)
- Work location: Leading enterprise software solutions firm (Hybrid, must be onsite 50% of the time)
- W2 Employment, Group Medical, Dental, Vision, Life Insurance, Retirement Savings Program, Paid Sick Leave
- 40 hours/week, 12 Month Assignment, Potential for extension or conversion
Key Responsibilities of the Customer Care Analyst:
- Assist clients in overcoming challenges related to the products or services provided by the organization.
- Address technical inquiries and aid clients in resolving these issues.
- Support analysts frequently guide clients through self-help methods utilizing available resources and documentation. If the standard protocol has been followed and the issue remains unresolved, the analyst may need to explore alternative solutions.
- Track, document, and follow up on these processes to ensure client satisfaction.
Qualifications for the Customer Care Analyst:
- Patience is essential in this role, as clients may be frustrated with their issues. Effective communication may be required through phone, chat, or email, and sometimes a combination of these methods.
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