Resident Relations Specialist
5 days ago
We are seeking a highly skilled Resident Relations Specialist to join our team at Progress Residential. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our residents during the new home orientation process.
Key Responsibilities:
- Ensure a smooth transition into a Progress home by providing residents with essential information and resources.
- Conduct new resident orientations, reviewing key facts about residency and setting expectations for resident responsibilities and company obligations.
- Verify utilities are connected, and assist with minor repairs and maintenance tasks.
- Collaborate with cross-functional teams to ensure seamless communication and resolution of resident concerns.
Requirements:
- High school diploma or equivalent required.
- Valid driver's license and clean driving record necessary.
- Basic maintenance and repair skills preferred.
- Comfortable with technology, including Salesforce and Yardi knowledge a plus.
- Excellent customer service and communication skills.
What We Offer:
- Competitive compensation package, including performance-based bonuses.
- Comprehensive benefits package, including healthcare coverage, parental leave, paid time off, and 401k match.
- Opportunities for growth and professional development.
Why Join Progress Residential?
We are a proud Equal Opportunity employer, committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional resident experiences, we encourage you to apply for this exciting opportunity.
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