Resident Relations Specialist

5 days ago


Jacksonville, Florida, United States Progress Residential Full time
Job Summary

We are seeking a highly skilled Resident Relations Specialist to join our team at Progress Residential. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our residents during the new home orientation process.

Key Responsibilities:

  • Ensure a smooth transition into a Progress home by providing residents with essential information and resources.
  • Conduct new resident orientations, reviewing key facts about residency and setting expectations for resident responsibilities and company obligations.
  • Verify utilities are connected, and assist with minor repairs and maintenance tasks.
  • Collaborate with cross-functional teams to ensure seamless communication and resolution of resident concerns.

Requirements:

  • High school diploma or equivalent required.
  • Valid driver's license and clean driving record necessary.
  • Basic maintenance and repair skills preferred.
  • Comfortable with technology, including Salesforce and Yardi knowledge a plus.
  • Excellent customer service and communication skills.

What We Offer:

  • Competitive compensation package, including performance-based bonuses.
  • Comprehensive benefits package, including healthcare coverage, parental leave, paid time off, and 401k match.
  • Opportunities for growth and professional development.

Why Join Progress Residential?

We are a proud Equal Opportunity employer, committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional resident experiences, we encourage you to apply for this exciting opportunity.



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