Client Relations Specialist

2 weeks ago


Jacksonville, Florida, United States Sheltair Aviation Full time

Customer Service Representative

Job Category: Operations Requisition Number: CUSTO001629

Job Overview

At Sheltair Aviation, we pride ourselves on our commitment to excellence, a principle that permeates all aspects of our operations. With a rich heritage in the construction and aviation sectors, we recognize the significance of quality service, cost efficiency, and timely delivery.

This customer service role entails regular interaction with clients and colleagues, necessitating a consistently positive demeanor, respect, and politeness. While customer engagement is paramount, a considerable portion of the responsibilities involves computer usage, requiring a high degree of focus in a fast-paced and ever-evolving environment.

Key Responsibilities:

  1. Assist pilots and passengers with various services including fuel orders, online scheduling, and notifications of arrivals and departures.
  2. Provide verbal and written directions, manage vehicle rental bookings, and coordinate hotel and catering arrangements.
  3. Handle personal vehicle and aircraft key management, and maintain communication through various channels such as phone, radio, email, and fax.
  4. Input data related to invoicing, payment processing, and fuel records.
  5. Support general upkeep and restocking of the pilot and passenger lounge with refreshments and other amenities.

The Customer Service Representative must be adaptable to changing work hours, flexible schedules, and weekend shifts as needed.

Qualifications:

  • High School diploma or GED; an Associate's degree is preferred.
  • Experience in a dynamic, multi-tasking environment.
  • Two to four years of relevant experience in a related field.
  • Strong interpersonal, communication, organizational, and customer service skills.
  • A valid driver's license.
  • Proficiency in basic mathematics.
  • Familiarity with the Microsoft Office suite.
  • A typing speed of at least 40 words per minute.
  • A professional appearance.

Equal Employment Opportunity:

Sheltair is dedicated to providing equal employment and advancement opportunities to all individuals. Employment decisions are based on merit, qualifications, and abilities. We fully support the concept of equal employment opportunity and comply with all applicable anti-discrimination laws.



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