Technical Support Specialist

1 week ago


Omaha, Nebraska, United States RemX Full time
Position Overview

Our client, a prominent organization in the software industry, is looking for a Technical Support Specialist to provide exceptional assistance to their clientele.

Key Responsibilities:

  • Manage the issue resolution process from initial assessment to recommending corrective actions, ensuring customer satisfaction through follow-ups. In complex cases, collaborate with senior Analysts and Subject Matter Experts (SMEs) for effective resolution.
  • Identify the nature of problems (e.g., procedural or technical) to appropriately direct issues to relevant experts.
  • Leverage and contribute to knowledge management resources to offer best practices and effective solutions for issue prevention.
  • Record and classify technical support interactions in a centralized knowledge repository, aiding internal teams in product and process improvements.
  • Engage with colleagues and cross-functional teams to exchange insights on significant trends impacting customer experiences.

Qualifications:

  • Strong proficiency in various software applications.
  • Experience in network configuration and troubleshooting.
  • Technical skills, including data analysis and computer setup & configuration.
  • Previous experience in an Application Support role, particularly with Windows-based applications, is preferred.


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