PC Support Specialist

2 weeks ago


Omaha, Nebraska, United States Worldwide TechServices Full time
Position Overview

At Worldwide TechServices, we are committed to providing innovative technology solutions and services to a wide array of clients. As a prominent player in the sector, we deliver professional and infrastructure services to leading technology firms, outsourcing companies, businesses, and individual consumers globally.

Role Description

The PC Support Specialist position is centered around diagnosing and repairing a variety of client devices, performing troubleshooting for both desktops and laptops, and offering support for Desk Side applications and systems. Engaging directly with clients to resolve technical challenges efficiently and effectively is essential.

  • Deliver customer assistance for assigned equipment
  • Respond to client inquiries with professionalism
  • Complete service requests within established timeframes
  • Ensure client satisfaction in accordance with standards
  • Follow administrative and reporting protocols
  • Adhere to defined policies for service provision
  • Manage assets and inventory effectively
  • Document activities accurately and in a timely manner
  • Comply with safety regulations and guidelines
  • Additional duties may be assigned as needed
Requirements

Education and Experience:

  • Technical school certification or equivalent qualifications
  • 0-2 years of pertinent experience
  • Experience in customer service is a plus

Certifications and Qualifications:

  • Possess necessary OEM Certifications
  • Familiarity with relevant software and hardware
  • Valid Driver's License and dependable transportation

Skills:

  • Strong communication skills with clients regarding technical issues
  • Capability to travel and lift computer equipment
  • Must have a basic toolkit for repairs

Additional Information:

Your privacy is paramount and will be safeguarded in accordance with EEO regulations.



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