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Customer Support Specialist

2 months ago

Omaha, Nebraska, United States HedgeApple Full time
Job Description

Overview

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at HedgeApple, an eCommerce furniture retailer specializing in interior design and home decor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and vendors, while also facilitating order processing and management.

Key Responsibilities

  • Customer Service: Respond to customer inquiries and resolve issues in a professional and timely manner, often collaborating with our small team to ensure seamless communication.
  • Order Processing: Facilitate order processing, including booking shipments, confirming stock levels, and troubleshooting any issues that may arise.
  • Communication: Maintain open and effective communication with customers, vendors, and internal teams to ensure smooth operations and resolve any issues that may impact our business.

Requirements

  • Customer Service Skills: Possess exceptional customer service skills, with the ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment.
  • Communication Skills: Demonstrate strong written and oral communication skills, with the ability to effectively communicate with customers, vendors, and internal teams.
  • Organizational Skills: Possess strong organizational skills, with the ability to manage multiple tasks and prioritize responsibilities in a timely manner.
  • Technical Skills: Proficient in using common software, such as Microsoft Office and Gmail, and have experience working in a computer-based environment.

Benefits

  • Work-from-Home Opportunity: Enjoy the flexibility of working from home, with stable internet access and a quiet/distraction-free work environment.
  • Health and Dental Insurance: Receive comprehensive health and dental insurance to support your well-being.
  • Paid Time Off: Enjoy paid time off to recharge and relax.
  • 401(k) Plan with Employer Match: Participate in our 401(k) plan with employer match to secure your financial future.

What We Offer

HedgeApple is a dynamic and growing eCommerce furniture retailer, offering a unique opportunity to join a team of passionate professionals who are dedicated to delivering exceptional customer service and driving business success.