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IT Support Professional

2 months ago

Omaha, Nebraska, United States RemX Full time
Job Overview

RemX, a leading workforce specialist, is seeking a skilled Software Support Representative to join their team. As a key member of the support team, you will be responsible for facilitating issue resolution, collaborating with cross-functional resources, and contributing to knowledge database resources.

Key Responsibilities
  • Issue Resolution: Facilitate issue resolution process from initial diagnosis, recommending correction process and follow up to ensure customer satisfaction.
  • Problem Determination: Determine problem type (e.g. procedural, technical) in order to route issue, as necessary to appropriate subject matter experts.
  • Knowledge Contribution: Utilize and contribute to knowledge database resources to provide best practices and recommendations for issue mitigation.
  • Documentation and Categorization: Document and categorize technical support interactions into a knowledge repository database, which is utilized by internal resources for product and process enhancements.
  • Collaboration and Knowledge Sharing: Collaborate with team members and cross departmental resources to share knowledge on impactful trends.
Requirements
  • Technical Proficiency: Proficiency with software applications;
  • Network Setup and Troubleshooting: Network setup and troubleshooting
  • Technical Capacity: Technical capacity (e.g. Data analysis, Computer setup & configuration)
  • Application Support Experience: Application Support role experience desirable (Windows-based application knowledge)
About RemX

RemX is the professional staffing division of Employbridge, America's Leading Workforce Specialist. We offer a variety of staffing solutions, including temporary, temp-to-hire, direct hire, independent contract placements, executive search, and managed staffing and outsourced workforce solutions.