Guest Services Representative

2 weeks ago


Lancaster Pennsylvania, United States Marriott Lancaster At Penn Square Full time

Job Overview:


Are you seeking a dynamic and welcoming environment to enhance your career? Join our team at Marriott Lancaster at Penn Square, where we are currently looking for a Guest Services Representative to play a key role in ensuring our guests have a memorable experience.

This position allows you to leave a lasting impression on our visitors.

Key Responsibilities:

As a Guest Services Representative, your primary duties will include:
  • Welcoming and registering guests, ensuring a seamless check-in process.
  • Providing exceptional service throughout guests' stays and managing their accounts upon departure.
  • Handling reservations, inquiries, and requests with professionalism and efficiency.

In this role, you will be expected to:

  • Deliver attentive and courteous service to all guests, maximizing satisfaction and occupancy rates.
  • Maintain a thorough understanding of hotel services, amenities, and local attractions.
  • Communicate effectively with guests and team members, fostering a collaborative work environment.

Qualifications:

To be successful in this role, candidates should possess:

  • A high school diploma or equivalent; relevant college coursework is a plus.
  • Experience in hospitality or a related field is preferred.
  • A positive attitude and a commitment to providing outstanding customer service.
  • Strong multitasking abilities and attention to detail.
  • Effective problem-solving skills to address guest concerns promptly.
  • Basic mathematical skills for handling financial transactions.
  • Proficiency in Microsoft Office Suite.

Work Environment:

As a member of our team, you will:

  • Approach all interactions with guests and colleagues in a friendly and service-oriented manner.
  • Adhere to grooming standards and maintain a professional appearance.
  • Comply with company policies and procedures to ensure safe and efficient operations.
  • Assist with various tasks as needed, contributing to a clean and organized work environment.

Company Overview:

At Marriott Lancaster at Penn Square, we pride ourselves on being a leader in hospitality management, with a commitment to excellence and guest satisfaction. Our team is dedicated to creating a positive atmosphere where everyone can thrive.


Benefits:

We offer a competitive benefits package for full-time employees, including:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


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