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Guest Services Ambassador

2 months ago

Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Representative at Lancaster General. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our patients, families, and visitors.

Key Responsibilities
  • Proactively approach guests to provide a warm and welcoming environment, creating a positive first impression of our hospital.
  • Present yourself in a professional, courteous, and friendly manner, ensuring a high level of customer satisfaction.
  • Ascertain guests' needs, take appropriate action, or provide information, direction, or assistance as requested and according to established policies and procedures.
  • Listen carefully and be sensitive to the needs and wishes of all guests, treating them with dignity and respect.
  • Communicate effectively with guests, staff, and other stakeholders, maintaining confidentiality and adhering to patient confidentiality guidelines.
  • Handle emergency situations in a calm and timely manner, ensuring the safety and well-being of our guests.
  • Continuously observe and maintain the assigned area for potential safety or security issues, overall neatness, and cleanliness, notifying appropriate personnel as needed.
  • Assist with training new employees and volunteers for departmental job duties, promoting a culture of excellence and continuous improvement.
  • Act as a liaison between patient families, clinical areas, and physicians to provide efficient and accurate information flow.
  • Provide support and assistance to various departments as needed, demonstrating a commitment to teamwork and collaboration.
Requirements
  • High school diploma or equivalent (GED).
  • One (1) year of customer service-related work experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills and proficiency in Microsoft Office products.
Preferred Qualifications
  • Computer experience, with proficiency in software applications relevant to the role.
  • Familiarity with Lancaster County and its communities.
Physical Requirements
  • Ability to stand for long periods, walk, and move around the hospital campus.
  • Ability to lift up to 50 pounds, with occasional heavy lifting required.
  • Ability to work in a variety of environments, including patient care areas, administrative offices, and public spaces.
Benefits
  • 100% tuition assistance at The Pennsylvania College of Health Sciences.
  • Paid time off and paid holidays.
  • Shift, weekend, and on-call differentials.
  • Health, dental, and vision coverage.
  • Short-term and long-term disability.
  • Retirement savings account with company matching.
  • Child care subsidies.
  • Onsite gym and fitness classes.