Current jobs related to Guest Services Representative - Lancaster, Pennsylvania - Eden Resort & Suites

  • Guest Services Representative

    1 month ago

    Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly skilled Guest Services Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to our patients, families, and visitors.Job Summary:The Guest Services Representative will...

  • Part Time Guest Services Representative

    4 days ago

    Lancaster, Pennsylvania, United States The High Companies Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at High Hotels Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their needs and inquiries, and ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest...

  • Customer Service Representative

    5 days ago

    Lancaster, Pennsylvania, United States TFB Hospitality Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at TFB Hospitality. As a Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from the moment they arrive.Key Responsibilities:Greet guests upon entry and provide accurate wait timesManage the flow of...

  • Guest Service Team Associate

    2 weeks ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone callsTaking and delivering ordersInteracting with guests to ensure a positive...

  • Customer Service Representative

    1 week ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Delivering World Class ServiceAs a Guest Service Team Member at Wingstop, you will be responsible for providing authentic, positive, and genuine experiences to our guests. Your key responsibilities will include: Acting as the face and voice of Wingstop to all guests who walk into the restaurant Interacting with guests by greeting them, answering the phone,...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Service Team Member to join our team at Wingstop West Pleasant Run Road. As a key member of our restaurant team, you will be responsible for delivering exceptional service to our guests, ensuring a positive and memorable dining experience.Key Responsibilities:Act as the face and voice...

  • Customer Service Representative

    2 weeks ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Key Responsibilities:Greet and interact with guests in a friendly and welcoming mannerTake and deliver orders in a timely and...

  • Customer Service Representative

    1 month ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Wingstop West Pleasant Run Road Job DescriptionAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by:Acting as the face and voice of Wingstop to all guestsProviding authentic, positive, and genuine interactionsInteracting with guests by greeting them, answering phone calls, taking and...

  • Customer Service Representative

    2 months ago

    Lancaster, Pennsylvania, United States Lancaster General Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lancaster General. As a Geriatric Care Specialist, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key Responsibilities:Patient Scheduling: Coordinate and...

  • Customer Service Representative

    4 days ago

    Lancaster, Pennsylvania, United States UFC Gym Full time

    Key Responsibilities:• Deliver exceptional customer service to UFC Gym members and guests.Work Schedule:Monday - Wednesday evenings (3-10 PM) & Saturdays (9 AM-4 PM).About the Role:As a Front Desk Associate, you will be responsible for creating a welcoming atmosphere and ensuring a positive experience for our members and guests. This is a part-time...

  • Client Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States Canon Solutions America Full time

    About the RoleWe are seeking a highly skilled and customer-focused Client Service Representative to join our team at Canon Solutions America. As a key member of our Field Service team, you will be responsible for delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Your ImpactAs a Client Service...

  • Customer Service Representative

    1 month ago

    Lancaster, Pennsylvania, United States The UPS Store Full time

    {"title": "Part-Time Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service to our walk-in...

  • Customer Service Representative

    1 week ago

    Lancaster, Pennsylvania, United States PeopleShare Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at PeopleShare. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Financial Services Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States Western & Southern Life Full time

    Job Title: Financial RepresentativeAt Western & Southern Life, we are seeking a highly motivated and results-driven Financial Representative to join our team. As a Financial Representative, you will play a critical role in meeting the financial needs of our clients by providing personalized financial solutions and exceptional customer service.Key...

  • Customer Service Representative

    2 weeks ago

    Lancaster, Pennsylvania, United States T.J. Maxx Full time

    Customer Service RepresentativeAt T.J. Maxx, we're looking for a Customer Service Representative to join our team. As a Loss Prevention Customer Service Associate, you'll provide exceptional service to internal and external customers, engage with customers to create a positive shopping environment, and observe proper checkout procedures to prevent theft.Key...

  • Customer Service Representative

    5 days ago

    Lancaster, Pennsylvania, United States VIMO INC Full time

    Customer Service RepresentativeAt VIMO INC, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, email, and online chat inquiries. You will also manage customer accounts, provide...

  • Customer Service Representative

    5 days ago

    Lancaster, Pennsylvania, United States PeopleShare Inc Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at PeopleShare Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    Lancaster, Pennsylvania, United States PeopleShare Inc Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at PeopleShare Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States The Faulkner Automotive Group Full time

    Job Title: Customer Service RepresentativeFaulkner Automotive Group is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a key member of our Service Department, you will be responsible for providing exceptional customer service, handling incoming phone calls, setting appointments, and processing payments.Key...

  • Customer Service Representative

    3 weeks ago

    Lancaster, Pennsylvania, United States The UPS Store Full time

    Part-Time Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service to our walk-in customers and telephone inquiries.Key Responsibilities:Customer...

Guest Services Representative

2 months ago

Lancaster, Pennsylvania, United States Eden Resort & Suites Full time
Guest Services Representative Job Overview

The Guest Services Representatives play a crucial role in ensuring exceptional customer satisfaction for our guests at Eden Resort & Suites. This position is centered around fostering a welcoming atmosphere through effective communication, concierge support, administrative tasks, and various other responsibilities.

As the initial point of contact for our guests, you will be instrumental in creating memorable experiences through your interactions and assistance.

Availability to work during weekends or holidays may be required.

Key Responsibilities
  • Warmly welcome guests and deliver exemplary customer service.
  • Maintain a prominent presence at the reception area.
  • Facilitate the check-in and check-out processes for guests.
  • Assist guests with inquiries such as dining suggestions or navigation assistance.
  • Handle incoming calls and route them as necessary.
  • Process reservations via telephone.
  • Collect payments in accordance with established protocols.
  • Review operational reports to ensure accuracy and completeness.
  • Monitor guest credit limits and request additional payments when necessary.
  • Respond to guest inquiries and messages through online platforms.
  • Address and resolve guest concerns in a timely manner.
  • Prepare and disseminate internal communications.
  • Keep the reception area and lobby tidy and organized.
  • Relay guest requests to the appropriate team members.
  • Assist with additional tasks as directed by management.
Qualifications
  • Strong communication abilities.
  • Capability to thrive in a team environment and under pressure.
  • Commitment to providing outstanding service in all circumstances.
  • A minimum of one year of experience in customer service.
  • Familiarity with Microsoft Office Suite and property management software.