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Guest Services Representative

2 months ago

Philadelphia Pennsylvania, United States Fairfield Inn Philadelphia Full time
Job Summary

The Guest Services Agent is a key member of our team at Fairfield Inn Philadelphia, responsible for providing exceptional service to our guests during their stay. As a Guest Services Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from check-in to check-out.

Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their needs.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or customer service role preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a warm and friendly demeanor.
What We Offer

As a Guest Services Agent at Fairfield Inn Philadelphia, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional guest service. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.