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Nighttime Guest Services Coordinator
2 months ago
As a Night Auditor with High Hotels Ltd., your role will involve effectively representing the hotel to guests by responding courteously and efficiently to their needs, assisting with check-ins and check-outs, serving as a knowledgeable resource, and reconciling revenue and expense transactions. You will also play a crucial role in ensuring the safety and security of our guests and colleagues.
This position is part-time, primarily scheduled from 11:00 PM to 7:00 AM on various days, including weekends. Occasional shifts from 3:00 PM to 11:00 PM may also be required.
Availability on weekends (Friday and Saturday) and holidays is essential.
Weekend shifts include a $2/hour premium.
Starting pay ranges from $15.50 to $16.50 per hour, based on experience.
Key responsibilities for our Night Auditor include:
- Assisting guests with their arrivals and departures.
- Managing guest reservations, including taking, modifying, and canceling bookings.
- Handling cash transactions accurately.
- Generating and reviewing night audit reports.
- Upholding hotel safety and security protocols.
- Communicating hotel amenities and services to all guests.
- Maintaining daily logs and records.
- Delivering express check-out receipts and newspapers as needed.
- Supporting Breakfast Attendant duties when required.
- Assisting with laundry tasks as necessary.
- A high school diploma or equivalent (GED) is preferred.
- Experience in customer service is advantageous.
- Ability to handle cash with precision.
- Strong reading, math, and communication skills.
- Basic knowledge of bookkeeping and auditing is preferred.
- Willingness to work weekends and holidays is mandatory.
At High Hotels, our co-workers are our top priority. This principle has been a cornerstone of our organization since its inception over 85 years ago.
High Hotels provides a comprehensive compensation package that includes medical benefits, a 401(k) plan, vacation time, and employee discounts (varying by employment status).
- Excellent benefits including medical, dental, and vision coverage for full-time employees.
- Vacation time is available for regular full-time staff.
- 401(k) retirement plan with company matching.
- Tuition reimbursement program.
- Bonus opportunities for housekeeping and front desk staff.
- Global travel discounts.
- A fun and engaging work environment where we believe that work should be enjoyable, and our management team actively promotes this positive atmosphere.
