Current jobs related to Guest Services Representative - Lancaster - Lancaster General

  • Guest Service Representative

    4 weeks ago

    Lancaster, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make...

  • Part Time Guest Services Representative

    5 days ago

    Lancaster, Pennsylvania, United States The High Companies Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at High Hotels Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their needs and inquiries, and ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest...

  • Food Service Representative

    2 weeks ago

    Lancaster, Wisconsin, United States Kwik Trip Full time

    At Kwik Trip, we're seeking energetic and outgoing individuals to join our team as Food Service Representatives. As a key member of our team, you'll be responsible for delivering exceptional customer service and creating a welcoming store environment. Key Responsibilities: Provide top-notch customer service, ensuring a positive experience for every guest ...

  • Customer Service Representative

    6 days ago

    Lancaster, Pennsylvania, United States TFB Hospitality Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at TFB Hospitality. As a Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from the moment they arrive.Key Responsibilities:Greet guests upon entry and provide accurate wait timesManage the flow of...

  • Customer Service Representative

    5 days ago

    Lancaster, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using...

  • Guest Service Team Associate

    2 weeks ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone callsTaking and delivering ordersInteracting with guests to ensure a positive...

  • Guest Service Team Member

    2 weeks ago

    Lancaster, United States Wingstop Full time

    Wingstop - 1838 E Avenue J - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    1 month ago

    Lancaster, United States Wingstop Full time

    Wingstop - 1445 West Pleasant Run Road - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Guest Service Team Member

    1 month ago

    Lancaster, United States Wingstop Full time

    Wingstop - 44433 Valley Central Way - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Services Associate | Evening Shifts | Full Time

    3 weeks ago

    Lancaster, United States American Youth Hostels Full time

    Guest Service Associate - Full Time Opportunity at HI USA Santa Monica Hostel Are you enthusiastic about connecting with travelers from all over the globe and helping them discover your city? Join the team at HI USA's Santa Monica hostel, located on bustling 2nd Street. We are now hiring a full-time Guest Service Associate to create a warm and welcoming...

  • Membership Service Representative

    1 month ago

    Lancaster, California, United States YMCA of Metropolitan L.A. Full time

    Job Title: Membership Service RepresentativeWe are seeking a highly motivated and customer-focused Membership Service Representative to join our team at the YMCA of Metropolitan Los Angeles. As a key member of our membership team, you will be responsible for leading membership growth, providing exceptional customer service, and promoting our programs and...

  • Customer Service Representative

    1 week ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Delivering World Class ServiceAs a Guest Service Team Member at Wingstop, you will be responsible for providing authentic, positive, and genuine experiences to our guests. Your key responsibilities will include: Acting as the face and voice of Wingstop to all guests who walk into the restaurant Interacting with guests by greeting them, answering the phone,...

  • Customer Service Representative

    4 weeks ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Service Team Member to join our team at Wingstop West Pleasant Run Road. As a key member of our restaurant team, you will be responsible for delivering exceptional service to our guests, ensuring a positive and memorable dining experience.Key Responsibilities:Act as the face and voice...

  • Customer Service Representative

    2 weeks ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Key Responsibilities:Greet and interact with guests in a friendly and welcoming mannerTake and deliver orders in a timely and...

  • Member Services Representative

    5 months ago

    Lancaster, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Customer Service Wellness Representative

    3 weeks ago

    Lancaster, United States Restore Hyper Wellness - RHWM027 Full time

    Benefits: 401(k) Bonus based on performance Employee discounts Flexible schedule Wellness resources Benefits/Perks A competitive salary plus bonus Flexible Schedules Casual Dress-code Fun, wellness-focused work environment Company Overview Restore Hyper Wellness is the leading retail provider of health and wellness modalities in the United States. Our goal...

  • Member Services Representative

    1 month ago

    Lancaster, United States Planet Fitness Full time

    Benefits: 401(k) matching Company parties Employee discounts Free food & snacks Free uniforms Training & development Job Summary At National Fitness Partners (Planet Fitness), The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members,...

  • Customer Service Representative

    1 month ago

    Lancaster, Pennsylvania, United States Wingstop Restaurants Full time

    Wingstop West Pleasant Run Road Job DescriptionAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by:Acting as the face and voice of Wingstop to all guestsProviding authentic, positive, and genuine interactionsInteracting with guests by greeting them, answering phone calls, taking and...

  • Customer Service Representative

    5 days ago

    Lancaster, South Carolina, United States KJ's Market Full time

    Overview:KJ’s Market is seeking a skilled Cashier to join our team. As a Cashier, you will be responsible for providing excellent customer service, processing transactions accurately, and maintaining a clean and organized work environment.Responsibilities:1. Process guest orders accurately and efficiently, ensuring proper recording of sales.2. Handle all...

  • Customer Service Representative

    2 months ago

    Lancaster, Pennsylvania, United States Lancaster General Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lancaster General. As a Geriatric Care Specialist, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key Responsibilities:Patient Scheduling: Coordinate and...

Guest Services Representative

3 months ago

Lancaster, United States Lancaster General Full time
Summary

Job Description

POSITION SUMMARY: Provide premier customer service greeting guests, giving appropriate information, direction or assistance according to hospital policies and procedures. These areas pledge to support and advance the Mission and the Vision of the department to deliver superior service through excellence in personal performance and a commitment to continuous process improvement.

Currently has the following schedules as options for this opening:

Schedule option 1:

Week #1: Sunday 8:30am-5:00pm, Monday/Thursday 4:30pm-9:00pm, Wednesday 9:00am-1:00pm, Friday 1:00pm-5:00pm

Week #2: Sunday 8:30am-5:00pm, Monday, Wednesday, Thursday 4:30pm-9:00pm

Schedule option 2:

Week #1: Sunday 8:30am-5:00pm, Monday 4:30pm-9:00pm, Wednesday 9:00am-1:00pm, Thursday 4:30pm-9:00pm, Friday 9:00am-1:00pm.

Week #2: Tuesday and Friday 4:30pm-9:00pm, Saturday 8:30am-5:00pm

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Proactively approach all guests to provide an exemplary first impression of the hospital and create a warm and welcoming environment. Greet guests with a smile and eye contact.
  • Present self in a professional, courteous and friendly manner.
  • Ascertain guest's needs. Take appropriate action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.
  • Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
  • Communicate at all times in a way that supports patient confidentiality.
  • Answer all telephone calls within 3 rings using established greeting. Extend calls to proper guest or provide information to guest or caller as requested.
  • Provide accurate information/data to all physicians, clergy, volunteers and hospital staff as requested or required.
  • Handle all emergency situations in a calm and timely manner.
  • Continuously observe/maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to insure that corrective action is taken, as necessary.
  • Assist with training of new employees/volunteers for departmental job duties.
  • Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.
  • Provide support and assistance to various departments on an as needed basis.
  • Attend educational/in-service classes and departmental staff meetings.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Order and maintain inventory of office equipment and supplies for the department.
  • Assist in the proper care and maintenance of department office equipment, tools and supplies.
  • Other duties as assigned.
JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:
  • High school diploma or equivalent (GED).
  • One (1) year of customer service related work.
PREFERRED QUALIFICATIONS:
  • Computer experience.
  • Familiarity with Lancaster County
COGNITIVE REQUIREMENTS

Attention/Concentration:

The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory:

Job demands are only moderately routine and predictable. Minor changes may occur which require the individual to be able to understand and carry out detailed but uninvolved instructions.

Problem Solving, Reasoning and Creative Thinking:

The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products, SMS system

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:
  • Sit: Rarely
  • Stand: Continuously
  • Walk: Continuously
  • Bend: Rarely
  • Push: Frequently
  • Pull: Rarely
  • Kneel/Squat: Rarely
  • Reach: Occasionally
  • Twist: Rarely
  • Balance: Frequently
  • Climb: Rarely
Lifting: Degree of physical exertion is:

Heavy, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Sensory Abilities specifically required:
  • Vision
  • Hearing
  • Touch/Feeling
PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Part Time Posted on 08/16/2024