IT Support Team Lead

4 days ago


Hauppauge, New York, United States WS Audiology Full time
Job Summary

We are seeking a highly skilled IT Support Team Lead to join our team at WS Audiology. As a key member of our IT department, you will be responsible for managing the service desk function, leading a team of IT professionals, and driving strategic initiatives to improve our IT services.

Key Responsibilities
  • Manage the service desk function, ensuring timely and effective resolution of IT issues
  • Lead a team of IT professionals, providing guidance and support to ensure successful project delivery
  • Develop and implement strategic plans to improve IT services, including budgeting and resource allocation
  • Collaborate with senior management and key stakeholders to drive business outcomes
  • Manage projects to deliver new or optimized infrastructure services
Requirements
  • At least 1 year of experience in leading an IT or customer service team
  • 10 years of work experience in IT support or related fields
  • Strong customer service mindset with excellent communication skills
  • Experience with budgeting, forecasting, and project planning a plus
Lifestyle & Benefits
  • Comprehensive benefits package
  • Paid holidays and PTO policy
  • 401k matching program
  • Employee, family, and friends hearing aid discount program
  • Service days and diversity, equity, and inclusion initiatives

WS Audiology is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and prospective employees.


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