IT Support Team Supervisor

2 weeks ago


Hauppauge, New York, United States WS Audiology Americas Full time
Position Overview

We are seeking a dedicated IT Support Team Supervisor to oversee our service desk operations. This role is crucial in ensuring efficient IT support and maintaining strong relationships with key stakeholders.

Key Responsibilities:
  • Oversee the service desk operations, ensuring high-quality support for all users.
  • Establish and maintain relationships with senior management and other essential stakeholders.
  • Translate IT and IOS strategies into actionable resource plans.
  • Adhere to budgetary constraints while striving for continuous improvement in service delivery and cost efficiency.
  • Identify and report any issues to the management team promptly.
  • Collaborate with Procurement for local and global contract management.
  • Lead projects aimed at enhancing or optimizing infrastructure services.
Onsite and Travel Requirements:

This position requires a regular onsite presence at our Hauppauge, New York office, with occasional travel to other locations as necessary.

Qualifications:
  • A minimum of 1 year of experience in a leadership role within IT or customer service.
  • At least 10 years of experience in IT support or a related field.
  • Demonstrated strong customer service orientation and excellent communication skills.
  • Experience in multinational corporations utilizing a centralized governance model is highly desirable.
  • Familiarity with budgeting, forecasting, and project planning is advantageous.
Benefits:
  • Comprehensive benefits package.
  • Paid holidays and PTO policy.
  • 401k matching program.
  • Discount programs for employees and their families.
  • Participation in service days and diversity initiatives.

WS Audiology Americas is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other characteristic protected by law.



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