IT Support Specialist

1 day ago


Hauppauge, New York, United States B&L PC Solutions Inc Full time
Exciting Opportunity at B&L PC Solutions Inc

We are seeking a highly skilled Level 2 IT Support Specialist to join our team at B&L PC Solutions Inc, a leading Managed Service Provider (MSP) company. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Provide advanced technical support via phone, email, and remote tools to resolve complex hardware and software issues.
  • Diagnose and resolve technical issues in a timely and efficient manner.
  • Perform proactive maintenance and monitoring of client systems to prevent technical issues.
  • Collaborate with Level 1 support technicians to ensure seamless support delivery.
  • Assist in planning and executing IT projects to improve client satisfaction.
  • Document client configurations and issues accurately to ensure effective support.
  • Conduct client meetings to discuss strategies and performance.
  • Stay updated on industry trends and technologies to provide the best possible support.
Qualifications:
  • Minimum 3 years of IT support experience, with 3 years in an MSP environment.
  • Proficiency in Windows, macOS, and networking protocols.
  • Experience with virtualization and cloud services.
  • Knowledge of Microsoft Office 365 and RMM tools.
  • Certifications such as CompTIA A+, Network+, and Microsoft are a plus.
Benefits:
  • Competitive salary and bonuses based on performance.
  • Health insurance and retirement savings plan.
  • Professional development and certification reimbursement.

About B&L PC Solutions Inc:

We are dedicated to delivering innovative IT solutions and excellent support to our clients across various industries. Join us and be part of a dynamic team driving technological advancements.


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