Technical Lead
1 day ago
Custom Computer Specialists is seeking a highly skilled Technical Lead to join our team. As a Technical Lead, you will be responsible for managing the relationship between our Managed Services division and a large health system client.
Key Responsibilities:- Effectively monitor, communicate, and drive resolution on all client initiatives.
- Interface with Vendors/Engineering to develop solutions for existing client practices as well as practices going through the onboarding process.
- Responsible for writing Scopes of Work following our specified format for backup, managed support, and remediation projects as well as individual "one-off" projects.
- Ensure all client standards and policies are followed and implemented completely for all engagements.
- Maintain information on client sites including supported device counts, types of solutions, and report on changes on a quarterly basis.
- Provide data and slides for quarterly business reviews (QBR's) as required. Participate and present information in these QBR's as well.
- Ability to be proactive and work professionally in a pressured, diverse, and growing environment.
- Strong verbal and written communication skills.
- Excellent customer service skills and maintain an ethical and professional relationship with clients.
- Strong organizational skills, superior attention to detail and quality awareness, and professional demeanor.
- Multi-tasking and time management skills, strength at setting priorities, a problem solver and able to self-manage and self-motivate.
- Experience with Windows operating systems and Cisco network infrastructure equipment.
- Working knowledge of virtualization and SAN storage solutions.
- Solid understanding of Microsoft and Cisco's Best Practices Policies.
- Knowledge and management of Cloud based applications.
- Solid understanding of Active Directory, DNS, group policies, Global Catalogs, Directory Replication and security for design and deployment in heterogeneous and homogenous environments.
- Competitive salaries
- Comprehensive benefits including medical and dental plans, company paid vision and short and long term disability plans, flexible spending programs, 401K with employer match, tuition reimbursement, onsite fitness center, company paid life Insurance, paid holidays and vacation, technical certification gift card rewards program
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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