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Global Client Relationship Manager
2 months ago
Grantek Systems Integration is seeking a dynamic and result-driven professional to propel our client partnerships to unprecedented levels. As a pivotal member of our team, you will utilize market research and industry insights to connect with and engage top-tier clients on a global scale, playing a vital role in the strategic growth of Grantek.
Key Responsibilities:- Market Insight and Acquisition:
- Leverage market research and industry knowledge to identify potential top-tier clients worldwide.
- Develop and execute customized strategies aligned with company objectives to acquire new clients.
- Client Engagement and Management:
- Serve as the primary point of contact for our Top 10 clients.
- Craft and implement strategic account plans, monitoring and reporting on portfolio growth.
- Implement effective retention strategies to ensure long-term satisfaction and loyalty.
- Product Promotion and Upselling:
- Actively promote Grantek's products and services to Top 10 clients.
- Identify opportunities to upsell or cross-sell additional solutions aligning with client needs.
- Internal Collaboration:
- Collaborate closely with internal teams to ensure seamless delivery of client commitments.
- Ensure project execution, support, and continuous service excellence.
- Thought Leadership and Industry Expertise:
- Showcase the company's thought leadership and industry expertise to clients.
- Position Grantek as a valuable and knowledgeable partner exceeding client expectations.
- Positive Work Environment:
- Develop, foster, and promote a positive and fulfilling work environment.
- Engage, support, and participate in company decisions, direction, and strategy development.
- At least 7-10 years of experience in Sales or Account Management.
- Proven track record in strategic account management, client acquisition, and portfolio growth.
- Strong proficiency in understanding global markets and staying abreast of industry trends.
- Outstanding interpersonal and communication skills, adept at establishing and nurturing client relationships.
- Be flexible with travel, which can be expected to range up to 50% across North America.
