Cannabis Retail Specialist

5 days ago


Marlborough, Massachusetts, United States Garden Remedies Inc Full time


Cannabis Retail Specialist

Position Overview

The Cannabis Retail Specialist (CRS) at Garden Remedies, Inc. (GRI) plays a pivotal role in delivering exceptional customer service and in-depth cannabis knowledge within our adult-use cannabis retail environment. As a vital member of our team, the CRS serves as the primary point of contact for all customers at our establishment. Excellent communication skills, the ability to assess customer needs, and providing comprehensive information about our offerings are essential. The CRS will contribute to the enhancement of GRI's brand reputation by adhering to our customer service standards and striving to surpass customer expectations. This is a full-time position with a starting wage of $18/hr plus tips and benefits. Flexibility in scheduling, including weekend availability, is required.

Key Responsibilities:
  • Deliver exceptional boutique customer service that consistently exceeds customer expectations.
  • Utilize the Point of Sale system accurately, manage inventory, and comply with state databases.
  • Adhere to compliant practices in accordance with state regulations and GRI's operational procedures.
  • Foster a positive, customer-centric work environment rooted in education.
  • Maintain extensive knowledge of the cannabis sector and GRI's product range.
  • Engage with customers to understand their desired experiences, enabling informed product recommendations.
  • Stay informed about GRI's product inventory and effectively communicate the benefits and usage methods to customers.
  • Exhibit intellectual curiosity regarding the medicinal benefits of cannabis.
  • Provide high-level customer service with meticulous attention to customer needs while communicating product information transparently.
  • Practice empathetic client care through active listening, eye contact, welcoming body language, and a warm tone.
  • Understand MA compliance and reporting regulations related to customer purchasing limits.
  • Ensure a clean, safe, and well-organized retail environment.
  • Identify and report any inventory discrepancies to management.
  • Complete additional tasks as assigned in a timely and effective manner.
Supervision:
  • Operates under the general supervision of the dispensary management team.
  • This role does not involve supervising other staff members.
Qualifications:
  • Must be at least 21 years of age.
  • Possess cannabis knowledge and stay updated on industry trends.
  • Three years of retail experience in a collaborative environment.
  • Familiarity with online databases, Point-of-Sale systems, and cash management.
  • Ability to cultivate long-term customer relationships while maintaining a positive demeanor in a busy retail setting.
  • Exhibit a fun attitude and a strong work ethic.
  • Demonstrate intellectual curiosity specifically regarding cannabis medicine.
  • Availability for weekend and closing shifts is essential.


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